Frequently Asked Questions
Everything you need to know about shopping with Moore Wilsons
What are your standard shipping times and costs?
We offer nationwide shipping within 3-5 business days. Shipping costs are calculated at checkout based on the weight of your order and your delivery location.
What is your return policy for online orders?
You can return most unopened items within 30 days of purchase for a full refund. Please ensure you have your digital receipt or order number ready when contacting us.
Do you offer Click & Collect services?
Yes, Click & Collect is available at our main branch. Simply select the 'Pick Up' option during checkout and wait for your 'Ready for Collection' notification.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like Apple Pay and Google Pay.
How do I track the status of my delivery?
Once your order has been dispatched, you will receive an email containing a tracking link and a unique reference number to monitor your parcel's progress.
Are my personal and payment details secure?
Absolutely. We use industry-standard SSL encryption and secure payment gateways to ensure that your data is protected at every stage of the transaction.